In addition to the sampling of articles below, CustomerLAB professionals are widely quoted and can be searched in trade and national business press archives including The Globe & Mail and BNN TV as well as blogs, facebook and twitter.
Download Customer-centered staff posters free:
Pharmacy Business / Frontshop magazine:
The Secured Lender (Magazine of Commercial Finance Association, New York):
Your Convenience Manager
- Customer-centredness is Routine
- The Head Heart Foot Method
- The Customer Meeting
- Don't sell stuff, satisfy customer needs!
- Outmanoeuvring the Big Guys!