What clients have been saying about CustomerLAB for over 15 years…


“…extremely professional, personable, bright individuals who were responsive to our questions and concerns as the project unfolded. They had some familiarity with our sector and business but made sure they did their homework to really understand the current landscape and the particular nuances of our organization. There were no surprises throughout and no cost overruns. We gained some solid information, new insights and ideas from Jim and his team. Their energy, enthusiasm and genuine wish for our success was clearly evident.”
— Carol Annett, President & CEO, VHA Home Healthcare



"I can only remember two occasions where I thanked an outside consultant because their guidance had a significant impact on the overall success of the organization. The results were phenomenal gains throughout our system. The number of our stores increased from 176 to 279 and our system-wide revenues increased from $375 million to $516 million. Jim is tenacious, Jim is challenging, Jim does good work! I wouldn't hesitate to use Jim again."
— Brad Bond CEO, Pharmasave National Ltd.



“…they served as our lending partners doing diligence on an H.I.G. portfolio company and its prospective acquisitions...Their teams conducted themselves with professionalism and speed and got their work done with minimal disruption to the operations of our business. Jim worked closely with the management teams of both our existing portfolio company and our newly acquired holding and earned the respect of everyone involved in the project. The end result was a thoughtful and comprehensive plan that resulted in the realization of synergy savings occurring much faster than we would have expected. With respect to their diligence work, they asked good probing questions respectfully and quickly understood the particular dynamics of our company.  Jim and Hugh are easy to work with and are responsive to the client needs, but most importantly deliver guidance and advice that is well thought out and grounded in fact and solid business judgment. I would not hesitate to recommend them for similar types of projects to the management teams or boards of directors of mid market companies.
— Matthew S. Sanford, Principal H.I.G. Capital, Miami, Atlanta, Boston, San Francisco



“CustomerLAB was a steady and reliable source of support, inspiration and motivation at a time when it was most needed.   They provided this kind of unwavering support not only to myself but to all the management and clerical staff at MedVisit. Through Jim’s contacts in government and business I was given the opportunity to extend MedVisit’s business network in many beneficial waysJim’s organizational skills are impressive but more importantly he is able to impart these skills to anyone who is willing to work with him. I was very fortunate to have his guidance at a crucial time in our company’s history.”
— Thomas Burko M.D., CEO and Founder , MedVisit Doctors Housecall Service Inc.


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“Jim and his team have helped us enormously with some very tricky marketing, merchandising, and branding issues, and have been engaged in doing some in depth research regarding various facets of our company. The team is very analytical and disciplined and will get to the essence of an issue very quickly, making our relationship with him a very efficient and cost effective one. The Customer Lab team listens carefully and delivers the intended information after careful study, in a comprehensive, yet, to-the-point way. They are inquisitive and helpful and are experts at communication. I can recommend CustomerLAB very highly and would be very happy to supply further information to anyone thinking of working with this very professional team.”
— Andrew Menceles, CEO Cosmoda Corporation,


“Jim has been genuinely committed to our success and the quality of his advice in helping me formalize Brick’s decision making and operating practices have proven invaluable.”
— Jim Brickman, Founder & CEO, Brick Brewing Co.



“We selected CustomerLAB for their broad knowledge of retail issues and rare lack of vested interest with other suppliers to our industry. Their work was thorough, quick and unbiased.  Most importantly, we were able to act on their practical recommendations to generate immediate results.”
— Blaine Van Snick, Director Advertising & Promotions, Sobeys Grocery Stores


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“Our Paris-based conglomerate has served retail fashion clients including The Bay, Zeller’s, Bata and Athlete’s World in Canada as well as Federated Stores, Parisian, Filenes, Ann Taylor, Carson Pirie Scott, Casual Corner and Woody’s in the U.S. We retained CustomerLAB to sort out a complex post-merger integration project for Knoxville TN-based Proffitt’s Department Stores (now Belks). Results were excellent. CustomerLAB understands retail from strategy to store level execution. Their work is thorough and professional. We fully expect to invite Mr. Danahy and his team to help our clients tackle thorny retail challenges in future"
— John Auriemma, COO, SBS Euro RSCG



“Box Office revenue reached unprecedented levels. We reached more filmgoers than ever before. The part you played was crucial to the continuing growth and success of the event. On behalf of the Board of Directors, the Management team, staff and volunteer corps of the Toronto International Film Festival, we want to thank you for your involvement. You have helped put us on the international map in a very big way and we are very grateful."
— Piers Handling Director, CEO Toronto International Film Festival


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“One of the main reasons we hired the firm was Jim Danahy’s excellent understanding of the industry. Danahy is one of the most knowledgeable and dependable  professionals with whom I have ever worked. I am proud to recommend Jim”
— Neil Guliano, former Senior V.P., CVS/Pharmacy and Revco DS, Woonsocket, R.I., USA


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“As COO of a leading North American fashion accessories company, with branded lines including Jones New York and Steve Madden, I retained CustomerLAB to help us optimize our operating efficiencies. His firm’s experts thoroughly researched industry trends and recommended a wide-ranging program of technology, manufacturing and operations initiatives to significantly improve efficiencies and service levels to our clients including The Bay, Zellers, Eaton’s, Laura’s and Fairweather in Canada, as well as The Limited, Macy’s, Bloomingdales, and Nordstrom in the U.S. Mr. Danahy and his team have an excellent understanding of the fashion industry from both retail and supplier sides. Like few other consulting firms, they have the ability to implement what they recommend. Their work is professional and innovative. I will not hesitate to retain CustomerLAB again.”
— Liz Bradbeer, COO Clio/Oz Accessories, CFO, Jones New York Canada



“Danahy demonstrated an understanding of the needs and issues…and provided recommendations and outcomes that strategically advanced the public awareness of the health and social services sector…[CustomerLAB’s report “Civic Cement”] effectively framed our work by  promoting our customer-centered practices.  I would not hesitate to retain his services in the future.”
— Peter Clutterbuck, Director, Community Social Planning Council of Toronto


“Whether you were chairing a brainstorming meeting with key Gallery staff, meeting with our advertising agency, or working closely with me at every step, your attention to detail, creative suggestions, expert opinions and enthusiasm for the project certainly helped make for a better Marketing Plan and thus a better Art Gallery of Hamilton. Thank you again for your guidance.”
— Larissa Ciupka, Marketing & Communications Officer, Art Gallery of Hamilton



"What an extraordinary job you did… I appreciate your contribution to the funeral service profession. I hope to work with you again very soon. "
— Mark B. Allen, Director, OGR Services, St. Louis Missouri



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