Managing Principal, CEO
Finance / Mergers & Acquisitions
Operations / Clinical Practices / Project Management
Business Intelligence & Analytics
Sales / Marketing
IT / Systems
Organizational Development
Chris Kakris
Steve Karpenko
Shafi Kohgadai
Darrin Wolter
George DeWolf


Steve Karpenko – IT systems / management process

Steve Karpenko is a seasoned process improvement expert with deep IT expertise. He held IT and finance roles with Canadian Tire and moved on to become President of Martinet Development Corp, a multimedia and Internet software development company. As head of IT development for Internet Solutions Inc., he was principal architect of a pharmaceutical supply chain application designed to streamline Rx inventory management and replenishment (HealthMosaic Inc). Steve led the e-commerce development teams at Clarke Transport and Sympatico. Prior to joining CustomerLAB, he was a senior consultant to clients of the Business Development Bank of Canada (BDC) and held senior positions in logistics, e-commerce solutions and transaction processing alternatives for retail and service sector clients across North America. Steve leads initiatives for CustomerLAB clients throughout the United States, Canada and the Caribbean Basin. Mr. Karpenko is also on the faculty and heads Dobson-Lagassé Centre for Entrepreneurship at Bishop’s University. He holds a Certified Management Consultant designation, earned an MBA from York University and a Bachelors in Business Administration from Bishop’s University.



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