Finance / Mergers & Acquisitions
Operations / Clinical Practices / Project Management
Business Intelligence & Analytics
Sales / Marketing
IT / Systems
Mr. Brophy is a seasoned operator and negotiator with a track record of creating rapid, practical productivity improvements. Before joining CustomerLAB, Mike was COO of medical device manufacturer MedX Health Corp, Vice President H.R. at Baxter (hospital supply) and Director of Educational Accountability for the State of New Hampshire. A former naval officer and combat fighter pilot, Mike is cool in crisis situations and has extensive experience finding operating efficiencies, executing regulatory compliance requirements, accelerating R&D processes, negotiating and mediating labor situations, conducting operational diligence and implementing post merger integrations. Mike holds a Masters Degree in Clinical & Counseling Psychology from Assumption College, Worcester, Mass., has completed Doctoral studies in Business and Organizational Behavior at Boston College and holds a B.A. in Business Administration from Nichols College, Dudley Mass.