Managing Principal, CEO
Finance / Mergers & Acquisitions
Operations / Clinical Practices / Project Management
Business Intelligence & Analytics
Sales / Marketing
IT / Systems
Organizational Development
Michael Brophy
Jinha Chung
Don Fleischer
Rick Green
Kevin Hamm
Anne Milochik
Bill Simpson
Marc Vinet
Sermet Yalçinkaya
Sophie Vinet


Michael Brophy – Health science operations & HR

Mr. Brophy is a seasoned operator and negotiator with a track record of creating rapid, practical productivity improvements. Before joining CustomerLAB, Mike was COO of medical device manufacturer MedX Health Corp, Vice President H.R. at Baxter (hospital supply) and Director of Educational Accountability for the State of New Hampshire.  A former naval officer and combat fighter pilot, Mike is cool in crisis situations and has extensive experience finding operating efficiencies, executing regulatory compliance requirements, accelerating R&D processes, negotiating and mediating labor situations, conducting operational diligence and implementing post merger integrations.  Mike holds a Masters Degree in Clinical & Counseling Psychology from Assumption College, Worcester, Mass., has completed Doctoral studies in Business and Organizational Behavior at Boston College and holds a B.A. in Business Administration from Nichols College, Dudley Mass.



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