Managing Principal, CEO
Finance / Mergers & Acquisitions
Operations / Project Management
Business Intelligence & Analytics
Sales / Marketing
IT / Systems
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Jim Danahy – Managing Principal, CEO

A third generation retailer, Jim spent the first 16 years of his career in executive positions with large retail and consumer goods companies including Eaton’s Department Stores, PepsiCo, Young & Rubicam, Maple Leaf Foods and Pizza Hut.

Since he established CustomerLAB in 1994, he has devised and implemented scores of rapid productivity improvement initiatives for retailers, hospitality operators, manufacturers, distributors and health care providers across North America. Mr. Danahy is an expert witness on retail matters, is a jury member for Canada’s Product of the Year Awards and is a widely quoted authority in national business media including the Globe & Mail, BNN TV and various trade journals. Jim sits on the Boards of several industry and charitable organizations including RAC Canada and Hope Air and is a member of The Institute of Corporate Directors. He holds a bachelor’s degree from Ryerson University.



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