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Sales Crisis Intervention

Click an industry above for service descriptions.



Companies hire us for one of three needs:

Operating Efficiency
We find hard-cost reductions and margin improvements to rejuvenate healthy businesses. When the mandate permits, we share risks and gains with our clients. Mandates can be concentrated on a single cost center or broadened to deliver gains across the enterprise.

Mergers & Acquisitions
M&A services include operational diligence, post-merger integration & realization of synergies, validation opinions of non-recurring expenses and sourcing private placements of debt and equity.

Our specialized restructuring experts turn around distressed businesses for investors and lenders. In the United States, CustomerLAB professionals work through a strategic partnership with renowned New York-based restructuring firm Trimingham Inc.


Mandates typically focus on very tangible results:



Some Practical Tools and Methods:

CustomerLAB utilizes tested and true models for accelerating change initiatives and increasing operational productivity...

Head, Heart & Foot™ Model – Process audits identify customer opportunities in every work group and function, then simple daily routines are designed to make it easier to succeed than to fail.

Sprint2Market™ – A rapid, rigorous process helps management teams enter new markets and accelerate organizational change through three discreet phases in as few as 125 days.

What’s Working? – A revolutionary process, adapted for retail and service industries from principles of  the renown British solutions focus movements. It accelerates implementation of any business strategy and reduces executional risk of new services and product launches.



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